BY PURCHASING FROM OUR ONLINE STORE YOU CONFIRM THAT YOU AGREE TO THE BELOW TERMS.
We accept payment by all major debit and credit cards online, our payment processing gateway is secured by SagePay. We also accept PayPal.
Please note for online payments
If you provide us with a shipping address that is different from billing address we may ask you for an additional proof of identity and further checks may be carried our before processing your order. We reserve the right to cancel any order that appears to be suspicious or fraudulent to counteract fraud.
Free Shipping for UK Mainland when over the qualifying amount*, orders are shipped via Royal Mail or City Link. Please allow up to 5-7 days to receive your item. In-stock items usually ship same day if order is placed before 1:00 pm GMT during business days (Monday-Friday). In stock orders placed after 1:00 p.m. GMT will usually ship next business day. Please note that some items may take up to 5 business days to ship. During holidays, due to the high demand, in stock items may take 1-3 business days to ship. Very rarely, due to the high rate of inventory turnover and changes to the product lines, some items may become backordered or unavailable. We will notify you ASAP if such situation should occur with your order. Once shipped, orders usually arrive within 1-3 business days. Royal Mail deliveries usually arrive within 1-3 Business days from the time that the item was shipped. City Link deliveries are usually next business day.
Please contact us if you have any queries.
Customers from outside the UK should not order goods unless they have had agreement from us that we will deliver to your location. Orders placed for delivery outside of the UK without our agreement will be subject to cancellation. Please email us at firstname.lastname@example.org for a quotation, ensuring you note the item you require and delivery destination including zip code.
Please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged in transit by the carrier company. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the unit becomes your property.
Again, please take the time to inspect the delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at email@example.com with ATTN: DAMAGED ITEM in the subject line. Concealed damage is almost impossible to prove if no notation was made at the time of delivery. However, if you discover internal (non-visible) damage please contact us within three (3) business days for instructions. We will work with you and the carrier to resolve the issue to the best of our ability.
Returns & Exchanges
In order to ensure our customers receive the best level of service, we offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with your purchase. Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items.
Should you wish to return an item for any reason please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.
We will then reply with a unique returns authorisation number and the address you need to send the item to.
You'll need to package the item securely and include:
Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip.
Once received items will be checked and refunds on goods and postage arranged where suitable.